05 July 2012


If you receive e-mails with the body text showing vertically and one letter per line, these tips might help solve the problem:

Close your e-mail programme (Outlook and Windows Live seem to be the ones most affected) and Word.

1) For Windows7 / Vista users:
Go in to C:\Users\USERNAME\AppData\Roaming\Microsoft\Templates
(replace USERNAME by your user name)

For Windows XP users:
Go in to c:\Documents and Settings\USERNAME\Application Data\Microsoft\Templates
(replace USERNAME by your user name)

2) Delete or rename the files "Normal" and "NormalEmail".
3) Test your e-mail now with incoming messages.

This will fix your issue for new e-mails, not for existing ones.

Also check if the messed-up message displays a long display name for the e-mail address.
If there was a settings change on the sender's side, the e-mail address may now be an unverified address in your e-mail programme.

Another option: Select the entire document (Ctrl + A) and hit Ctrl + Q.  This will remove any formatting in it.

UPDATE: 06 July 2012 - Subscribers of Yahoo Groups are reporting this vertical text problem. Yahoo Groups recently changed their settings / format. If you receive your group messages in the Digest format and see vertical text, here is a solution:

Sign in to your Group with your Yahoo! ID
Under Edit Membership go to Step 3. Message Preference
Make sure you select Traditional